Title Director Hotline Services
Categories Programs
Location Butler County – Oxford
Job Information

Job Title:                                Director Hotline Services
Program:                                Community Counseling & Crisis Center
Location:                                Butler County – Oxford


Position Qualifications:

    • A Master’s degree from an accredited college in Counseling, Social Work, or other related field. LISW or LPCC preferred, LPC minimum.
    • Two years’ clinical experience working at a crisis hotline, crisis emergency service or directly with people identified as seriously and persistently mentally ill.


Brief Position Description:

  • Planning, implementing, maintaining clinical quality, evaluating and supervising the 24-hour crisis hotline, information and referral services. This includes serving as liaison with other designated agencies, funders and contractors.
  • Recruiting, training, retaining and providing supervision for all paid hotline staff, volunteers, interns and practicum students.
  • Scheduling to provide 24-hour hotline coverage. In charge of managing all hotline operations, computers and other technology. Update referral sources.
  • Provide on-going clinical oversight for the volunteers. Maintain repeat caller management internally and with other providers.
  • Program Development: Responsible for updating the training curriculum, including awareness of current trends, outcome studies and quality improvement activities, volunteer and consumer satisfaction surveys.
  • Program Evaluation: Responsible for developing and disseminating volunteer and consumer satisfaction surveys.
  • Responsible for maintaining the integrity and appropriate recording and reporting of caller data required by the funders.


If you enjoy making a difference in the lives of children and their families, we encourage you to apply.  St. Aloysius Orphanage offers a competitive salary, excellent benefits and opportunities that are challenging and rewarding. 

Submit resumes to:
St. Aloysius Orphanage
Attn: Human Resources
4721 Reading Road
Cincinnati, OH 45237
FAX: 513-242-2845 or email jobs@staloysiuscincinnati.org

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